Senior Product Manager - Tech, Infrastructure Reliability
About the Role
Join Amazon's Fulfillment Technologies & Robotics (FTR) team to spearhead the product vision for a platform that ensures Amazon's fulfillment network never stops -- even as we move toward fully self-governing, zero-touch operations. You'll own the roadmap for an AI-powered infrastructure reliability platform that prevents, detects, and resolves incidents across thousands of fulfillment sites globally.
This is a rare opportunity for a technically deep product leader who can write code, deliver proof-of-concepts, and engage as a peer with data scientists and engineers. You will shape how LLMs, multi-agent systems, and machine learning are applied to one of the most operationally critical platforms Amazon has ever built -- and your hands-on technical contributions will directly accelerate the team's ability to move from idea to production.
What You'll Do
- Own and drive the multi-year product roadmap for the Infrastructure Reliability AI-Ops platform, spanning three strategic programs: zero-touch incident resolution, associate-directed work tooling, and predictive failure prevention
- Go beyond traditional product management by writing code and delivering working proof-of-concepts that validate technical hypotheses before committing engineering resources
- Bring deep knowledge of machine learning fundamentals to shape how the platform detects, consolidates, and reasons about failures
- Apply AI reasoning techniques including chain-of-thought prompting, retrieval-augmented generation, confidence calibration, and evidence accumulation to define progressive confidence about incident severity and failure origin
- Define the multi-agent architecture that orchestrates detection, investigation, consolidation, diagnosis, and remediation as a coordinated system
- Translate complex operational and technical requirements into a prioritized backlog, making clear tradeoffs between feature depth, platform scalability, and autonomous site readiness milestones
- Define and track the business case across all three programs to secure continued investment
- Drive cross-functional alignment across Fulfillment Technologies, Robotics, Network Engineering, Application teams, and Operations
What We Look For
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience representing and advocating for critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
- Experience in using analytical tools such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
About the Team
The Infrastructure Reliability team sits within Amazon's Robotics organization, operating as the cross-domain orchestration layer for a fulfillment network that processes customer orders continuously across thousands of sites. The mission is simple: operations never stop, no matter what breaks. The team builds the platform that sees across all domains, identifying failures that cascade across team boundaries and coordinating the capabilities that domain teams have built to resolve those failures faster than any single team could alone.
Compensation
- USA, MA, North Reading: $151,200 - $204,600 USD annually
- USA, TN, Nashville: $143,700 - $194,300 USD annually
- USA, TX, Austin: $151,200 - $204,600 USD annually
- USA, VA, Arlington: $151,200 - $204,600 USD annually
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Sign-on payments and restricted stock units (RSUs)